Your Home Health Care Aide:

Establishing A Positive Relationship 

Some Helpful Advice After You Have Made The Decision to Hire a Home Health Aide


Hiring a Home Health Aid is a decision that required a lot of thought and research. You may in fact feel apprehensive about what to expect when the aide arrives for work. If you do not have experience with in-home assistance, you may be concerned about possible outcomes. Some of these concerns/questions may include:

  • What should I do if I don't like the aide?

  • How should I approach problems?

  • Who supervises the aide?

Assuming that you have hired a home health aide from Serene Home Nursing Agency, you can expect a lot of support in easing your anxieties. It is Serene Home Nursing Agency's job to answer your questions in advance and resolve any issues that arise. The key to facilitating your satisfaction and comfort is good communication with the agency's management team, as well as good communication with your aide. 

Be Completely Honest About Your Needs and Preferences

Overcome any embarrassment or guilt associated with describing why you need help and what kind of help you need. Remember that you are dealing with professionals who have helped a variety of clients. They are experienced in meeting the diverse needs of home-bound patients. Our Home Health Care professionals are prepared to deal with tough situations such as Alzheimer's, alcoholism, Parkinson's, strokes, incontinence and stressful family circumstances.

The best way to get exactly what you want is to be specific. Give a detailed request to the agency so that the aide they send will meet your needs. You may want to include your household rules, such as "no smoking" or "kosher kitchen". Also express your daily routines, such as "up at 7 a.m.", "breakfast first, medicine second, shower last", "I need privacy from 9 a.m. to 11 a.m.", "transportation to salon every Friday, using employee's car" etc.

Give Feedback to the Agency on a Timely Basis

"Nip it in the bud" is good advice. Most problems start out small and can be best resolved when addressed promptly. If you are experiencing a problem with the aide, call the agency. This benefits you in two ways:

  • You do not have to be involved in reprimanding the aide.

  • It prompts the agency to diplomatically resolve the problem.


Employee supervision is the responsibility of the agency. If the problem cannot be resolved to your satisfaction, you may request a different aide. The agency will handle the hiring and firing for you.

If you start off with honesty and good communication, having a home health care aide will be a successful and beneficial experience. Hiring an aide from Serene Home Nursing Agency can help you have the peace of mind you have been searching for, in regards to helping your loved one.


We often go above and beyond for our clients and families to provide excellent patient care. We provide 24 hours a day, 7 days a week home care services.

In emergency situations we can be reached by phone 24 hours a day.


Call us today to find out how we can work together to make a difference. (631) 696-9669

© 2013 Serene Home Nursing Agency. All rights reserved.

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